Cpanel: Frequently Asked Questions (FAQ)
Most of Cpanel is pretty simple to understand
and use for the experienced web user but what
if you're new to the web and web maintenance?
The following will help you get up and running
by answering some of the most common problems
and questions customer have.
Question: How do I access my Web Control
Panel (CPanel)?
Answer: Open up a web browser and go to 'http://www.<your domain>:2082'.
You will be prompted for a username and password. This is the username
and password you requested when signing up. Once logged in you will be
presented with several icons in the right hand pane. These will be the
icons you use to navigate around in order to make changes to e-mail accounts,
ftp accounts, etc.
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Question: How do I add/remove/edit an e-mail
account?
Answer: Log into your CPanel account using the above method. From there
click on the 'Mail' icon. From here you will see several options. The one we
want is 'Add/Remove Accounts', click on it. If you already have accounts created
you will see them listed here followed by options to 'Delete', 'Read Webmail',
'Change Quota' and 'Change Pass' respectively.
To delete an account just click on the 'Delete' icon next to the account
you wish to remove. To add an account click on 'Add Account' located at the
bottom of the screen. On the new screen you provide the prefix of the account,
the domain (if you have more than one parked), the password and the quota
(defaulted at 10 megs). Once you're satisfied with what you've done click
on 'Create'. That's all there is to it.
If you want to change the prefix on a e-mail account you'll need to remove
the current one and read it with the new prefix.
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Question: Is it possible for me to read my
mail while on the road?
Answer: Yes you can! Depending on how you are connected there are several
options. The first and most simplistic is to use Webmail. Webmail allows you
to access your mail by just using a web browser. This is good for times you
are using a public terminal like in a library and you're not using your own
computer.
You can access it by going to http://www.<your domain>/webmail
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Question: Can I setup a vacation/auto
response while I'm out of town?
Answer: Open a web browser and go to http://www.<your domain>/webmail.
Once prompted enter your domain e-mail address and password. Once you're
logged in the new window will have an option called 'Autoresponder Options'
at the bottom of the screen, click on it. Fill out the 'From:', 'Subject:'
and 'Body:' and then click on 'Setup Autoresponder'.
The autoresponder/vacation message is now active. Once you're back from vacation
you can go back and remove it by clicking on 'Delete Autoresponder' instead.
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Question: I get so many junk messages and
viruses. How can I stop this?
Answer: Our web hosting packages come with free spam and virus filtering.
In order to activate it go tohttps://login.postini.com and
enter your domain e-mail address and password. Your account will be auto
created and log you in. From here you can adjust the aggressiveness of
your filtering by increasing or lower the numbers listed.
When spam and viruses are caught by the system it is stored in your quarantine
for 7 days and is then deleted. You can log in an view what is in your quarantine.
If legitimate e-mail is caught you can have it delivered to your in box and
the system will ask you whether you want to allow all future e-mails from
this person regardless of content.
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Question: I want to have copies of my domain
e-mail sent to another mail service. Is this possible?
Answer: Open up a web browser to http://www.<your domain>/webmail.
When prompted enter your full e-mail address and password. At the
bottom of this new screen click on 'Forwarding Options'. On this
new screen enter the address to where you want a copy your
mail to go and click on 'Add Forward'.
Remember that this will only copy mail to the address you request. Your new
domain e-mail address will still get copies of mail. If you want mail to
only go to another address and bypass your domain address completely see
the next question.
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Question: How do I have e-mail forward
from my domain address to another mail account?
Answer: If you don't have privileges to log into the master account
then have the site administrator do this. Open up a browser to http://www.<your
domain>:2082 and put in your username and password. Click on 'Mail'
then 'Forwarders' then 'Add Forward' located at the bottom of this screen.
Type in the prefix for the address you want forwarded and then type in
the address to where the e-mail should be delivered. Click on 'Add Forward'
to submit your changes.
Note: If you have an account already setup make sure you remove
it first before you create the forward. Though this won't break anything
or keep the forward from working, it will help keep from creating
any confusion at a later date.
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Question: How do I add an ftp account?
Answer: If you don't have privileges to log into the master account
then have the site administrator do this. Open up a browser to http://www.<your
domain>:2082 and put in your username and password. Click on 'FTP Manager'
and then 'Add FTP Account'. You will be prompted for a 'Login', 'Password'
and a 'Directory'. By default the directory is the same as the login you
choose. This will allow the new FTP user to access his/her directory but
not be able to disturb any other files on the web site outside of his/her
folder. It will also give the user a web page at http://www.<your domain>/<login>
If you're happy with what you've chosen then click on 'Create'.
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